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Westfields Sports High School

Westfields Sports High School

First In Australia

Telephone02 9604 3333


Business services

Public Schools NSW, Ultimo Registered Training Organisation 90072

This may change due to Training Package and NSW Education Standards Authority (NESA) updates.
Notification of variations will be made in due time.

Course: Business Services
2 or 4 Preliminary and/or HSC units in total
Board Developed Course
Category B for Australian Tertiary Admission Rank (ATAR)


This course is accredited for the HSC and provides students with the opportunity to obtain nationally recognised vocational training. This is known as dual accreditation.

BSB20115 Certificate II in Business

Based on Business Services Training Package Version 5 (BSB v5)


Units of Competency


BSBWHS201         Contribute to health and safety of self and others



BSBCUS201          Deliver a service to customers

BSBSUS201          Participate in environmentally sustainable work practices

BSBIND201           Work effectively in a business environment

BSBINM201           Process and maintain workplace information

BSBINN201            Contribute to workplace innovation

BSBCMM201         Communicate in the workplace

BSBITU211             Produce digital text documents

BSBITU212            Create and use spread sheets

BSBWOR204         Use business technology

BSBINM202           Handle mail AND

BSBWOR202         Organise and complete daily work activities


Additional units required to attain a HSC credential in this course

TLIP2029               Prepare and process financial documents

BSBITU307            Develop keyboarding speed and accuracy

Students may apply for Recognition of Prior Learning and /or Credit Transfer provided suitable evidence is submitted.

Recommended Entry Requirements

Students selecting this course should be interested in working in a business environment. They should be able to use a personal digital device including a personal computer or laptop. There will be out of class homework, research activities and assignments.

Examples of occupations in the business services industry:   

  • administration assistant
  • clerical worker
  • office junior
  • receptionist
  • information desk assistant
  • data entry operator

Mandatory HSC Course Requirements

Students must complete 240 indicative hours of course work and a minimum of 70 hours work placement. Students who do not meet these requirements will be `N` determined as required by the NESA.

External Assessment (optional HSC examination for ATAR purposes)

The Higher School Certificate examination for Business Services is only available after completion of 240 indicative hours and will involve a written examination consisting of multiple-choice, short answers and extended response items. The examination is independent of the competency-based assessment undertaken during the course and has no impact on the eligibility of a student to receive a vocational qualification.

Competency-Based Assessment

Students in this course work to develop the competencies, skills and knowledge described by each unit of competency listed above. To be assessed as competent a student must demonstrate to a qualified assessor the competency requirements for performance and knowledge of the units/s of competency.

Appeals and Complaints

Students may lodge a complaint or an appeal about a decision (including assessment decisions) through the VET teacher.

Course Costs:  Resources NA                               Consumables $15                                                Other NA                            

Refund Arrangements on a pro-rata basis           Please see your VET teacher to enquire about financial assistance.

A school-based traineeship is available in this course, for more information: http://www.sbatinnsw.info/

Exclusions - VET course exclusions can be checked on the  NESA  website at https://educationstandards.nsw.edu.au/wps/portal/nesa/11-12/stage-6-learning-areas/vet/course-exclusions