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Westfields Sports High School

Westfields Sports High School

First In Australia

Telephone02 9604 3333


Retail services

Public Schools NSW, Ultimo Registered Training Organisation 90072

This may change due to Training Package and NSW Education Standards Authority (NESA) updates. 
Notification of variations will be made in due time.


Course: Retail Services
2 or 4 Preliminary and/or HSC units in total
Board Developed Course
Category B for Australian Tertiary Admission Rank (ATAR)


This course is accredited for the HSC and provides students with the opportunity to obtain nationally recognised vocational training. This is known as dual accreditation.

SIR30216 Certificate III in Retail

Based on SIR Retail Services Training Package Release 4.0


Units of Competency


SIRXCEG001         Engage the customer

SIRXCEG002         Assist with customer difficulties

SIRXCEG003         Build customer relationships and loyalty          

SIRXCOM002         Work effectively in a team

SIRXIND001          Work effectively in a service environment

SIRXRSK001         Identify and respond to security risks

SIRXSLS001          Sell to retail customer

SIRXWHS002        Contribute to workplace health and safety



SIRXIND002     Organise and maintain the store environment

SIRRINV002     Control stock

SIRRMER001   Produce visual merchandise displays

SIRXPDK001    Advise on products and services

SIRRINV001     Receive and handle retail stock


Additional for HSC requirements

SIRXSLS002    Follow point of sale procedures

Students may apply for Recognition of Prior Learning and /or Credit Transfer provided suitable evidence is submitted.

Recommended Entry Requirements

Students selecting this course should be interested in working in the retail service industry. They should be able to lift and carry stock items, have the ability to work as a member of a team, and have good communication skills. There will be out of class homework, research activities and assignments.

Example of occupations in the Retail Industry

  • buyer
  • sales person
  • customer service assistant
  • visual merchandise
  • stock controller
  • merchandise

Mandatory HSC Course Requirements

Students must complete 240 indicative hours of course work and a minimum of 70 hours work placement. Students who do not meet these requirements will be `N` determined as required by NESA.

External Assessment (optional HSC examination for ATAR purposes)

The Higher School Certificate examination for Retail Services is only available after completion of 240 indicative hours and will involve a written examination consisting of multiple-choice items, short answers and extended response items. The examination is independent of the competency-based assessment undertaken during the course and has no impact on the eligibility of a student to receive a vocational qualification.

Competency-Based Assessment

Students in this course work to develop the competencies, skills and knowledge described by each unit of competency listed above.  To be assessed as competent a student must demonstrate to a qualified assessor the competency requirements for performance and knowledge of the units/s of competency.

Appeals and Complaints

Students may lodge a complaint or an appeal about a decision (including assessment decisions) through the VET teacher.

Course Costs:  Resources NA                                      Consumables $         $ 15                                                                  Other NA                         

Refund Arrangements on a pro-rata basis                                 Please see your VET teacher to enquire about financial assistance

A school-based traineeship is available in this course, for more information: http://www.sbatinnsw.info/

Exclusions - VET course exclusions can be checked on the  NESA  website at http://educationstandards.nsw.edu.au/wps/portal/nesa/11-12/stage-6-learning-areas/vet/course-exclusions